Privacy Policy

Welcome to Anthony's Coal Fired Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website anthonys-coalpizza.world, place orders, participate in promotions, or otherwise interact with us. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (anthonys-coalpizza.world), as well as any related services, sales, marketing, or events. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We operate in the United States and comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), among other applicable regulations.

1. Who We Are

Anthony's Coal Fired Pizza is a food service business dedicated to delivering an exceptional dining experience through our coal-fired cuisine. For all privacy-related matters, you can reach us using the contact information below:

2. Information We Collect

We collect various types of information in connection with the services we provide. This information falls into several categories, described in detail below.

2.1 Personal Information You Provide to Us

When you interact with us — whether by placing an order, creating an account, signing up for our newsletter, contacting our customer service team, or participating in a loyalty program or promotion — you may voluntarily provide us with personal information, which may include:

• Identification Information: Full name, username or display name.
• Contact Information: Email address, phone number, mailing address, and billing address.
• Account Credentials: Password and other login details (stored in encrypted form).
• Payment Information: Credit card numbers, debit card numbers, or other financial information. Note that payment card details are processed by our secure, PCI-DSS-compliant payment processors and are not stored in full on our servers.
• Order and Transaction Data: Items ordered, order history, special dietary requests, and delivery instructions.
• Loyalty Program Data: Rewards points balance, redemption history, and preferences tied to your account.
• Communications: Messages, feedback, reviews, or inquiries you send to us via email, contact forms, or social media.
• Marketing Preferences: Your opt-in or opt-out choices for receiving promotional communications.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior through cookies, web beacons, log files, and similar tracking technologies. This automatically collected information may include:

• Device Information: IP address, browser type and version, operating system, device identifiers, hardware model, and screen resolution.
• Usage Data: Pages viewed, links clicked, time spent on specific pages, referring URLs, search queries entered on our site, and navigation paths through our website.
• Location Data: General geographic location derived from your IP address (city/region/country level). We do not collect precise GPS location without your explicit consent.
• Log Data: Server logs that record your interactions with our website, including access times and error logs.
• Cookie and Tracking Data: Information collected through cookies, pixel tags, web beacons, and similar technologies as described in Section 7 of this policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our website or interact with us on social platforms, we may receive profile information such as your name, profile photo, and email address, subject to your privacy settings on those platforms.
• Third-Party Delivery Partners: When you order through third-party food delivery platforms, those platforms may share certain order and contact information with us to fulfill your order.
• Analytics Providers: Aggregated and anonymized data from analytics services that help us understand how users interact with our website.
• Marketing Partners: Information from advertising networks or marketing partners that help us improve the relevance of our advertising campaigns.

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, precise geolocation data, biometric data, health information, financial account numbers (beyond payment processing), racial or ethnic origin, religious beliefs, or sexual orientation. Please refrain from submitting such information to us. If you have dietary restrictions or allergy-related requests, any information you provide will be used solely to fulfill your food order safely.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including delivery and pickup arrangements.
• Create and manage your user account and loyalty program membership.
• Process payments and send you receipts, invoices, and order confirmations.
• Respond to your customer service inquiries, complaints, and feedback.
• Administer gift cards, promotions, contests, and special offers you participate in.

3.2 Improve and Personalize Your Experience

• Analyze how you and other users interact with our website to identify areas for improvement.
• Personalize your experience by displaying content, menu items, and offers relevant to your preferences and order history.
• Develop new menu items, features, and services based on user feedback and behavior data.
• Conduct internal research and analytics to understand customer trends and preferences.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, and special offers about our menu, events, and loyalty rewards — but only if you have opted in or where permitted by law.
• Display targeted advertisements on third-party platforms based on your interactions with our website.
• Send you transactional communications, such as order confirmations, account updates, and password resets.
• Notify you about changes to our menu, hours of operation, locations, or this Privacy Policy.

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, and legal obligations.
• Enforce our Terms of Service and other policies.
• Protect the rights, property, and safety of Anthony's Coal Fired Pizza, our customers, and the public.
• Detect, prevent, and investigate fraud, unauthorized access, and other illegal activities.
• Respond to lawful requests from courts, law enforcement agencies, and regulatory authorities.

3.5 Business Operations

• Manage our vendor and service provider relationships.
• Conduct audits of our data processing activities and internal compliance reviews.
• Facilitate business transactions such as mergers, acquisitions, or asset sales.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our website and delivering our services. These providers are contractually obligated to use your information only to perform services on our behalf and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: Companies that securely process credit card and payment transactions.
• Delivery Partners: Third-party food delivery platforms and logistics providers who help fulfill your orders.
• Cloud Hosting and IT Providers: Companies that provide server infrastructure, data storage, and cybersecurity services.
• Email and Marketing Platforms: Services that help us send transactional and promotional emails.
• Analytics Providers: Platforms such as Google Analytics that help us analyze website traffic and user behavior.
• Customer Support Tools: Platforms that power our customer service and live chat functions.
• Loyalty Program Administrators: Third parties that help manage our rewards programs.

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including subpoenas, court orders, or government requests. We may also disclose information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation under federal or state law.
• Protect and defend the rights or property of Anthony's Coal Fired Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the general public.
• Protect against legal liability.

4.3 Business Transfers

If Anthony's Coal Fired Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you choose to participate in a co-branded promotion or integrate a third-party service with your account.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information — which cannot reasonably be used to identify any individual — with business partners, advertisers, and the public for research, marketing, analytics, and other lawful purposes.

5. Data Security

Protecting your personal information is a top priority for Anthony's Coal Fired Pizza. We implement a comprehensive range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data, including passwords, is stored in hashed and encrypted form.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who need access to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.
• Secure Payment Processing: Payment card information is processed through PCI-DSS-compliant payment gateways. We do not store complete payment card numbers on our systems.
• Firewall and Intrusion Detection: We deploy firewalls, intrusion detection systems, and other network security tools to protect our infrastructure.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Employee Training: Our staff receives regular training on data protection best practices and how to handle personal information responsibly.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We honor these rights and have implemented processes to help you exercise them.

6.1 Rights for California Residents (CCPA / CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we may share it with advertising partners. You may opt out by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit its use to what is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of service based solely on your exercise of these rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to verified requests within 45 days, or notify you if additional time (up to 90 days total) is required.

6.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, we voluntarily honor the following requests from all users:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal and operational retention requirements.
• Opt Out of Marketing: You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or contacting us directly. Note that we may still send you transactional communications.
• Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To make any of the above requests, please contact us at [email protected]. We will respond to all verifiable requests in a timely manner and in accordance with applicable law. We may ask you to verify your identity before processing certain requests.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve website performance.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred language or location) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

7.2 Managing Cookies

You can control and manage cookies in several ways. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices, please refer to our Cookie Policy available on our website.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Children's Privacy

Our website and online services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not target our services at children.

If you are under the age of 18, please do not use our website or submit any personal information to us. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it as quickly as possible.

10. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States. Our website servers, databases, and operations are located within the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing there in accordance with this Privacy Policy. We take appropriate measures to ensure that your data remains protected in accordance with the standards described in this Privacy Policy, regardless of where it is processed.

If you have concerns about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Anthony's Coal Fired Pizza. These may include social media platforms, third-party food delivery apps, review websites, and payment gateways. When you click on a link to a third-party site, you will leave our website and be subject to the privacy policy of that third party.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policies of any third-party websites or services you access.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that users do not want their online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals. However, you may manage your tracking preferences through cookie settings and the opt-out mechanisms described in Section 7 of this Privacy Policy.

California residents should note that we do not have actual knowledge that we sell or share personal information of users under 16 years of age, as required by the CCPA.

13. Your Choices and Opt-Out Options

We want you to have control over your personal information. Here is a summary of the choices available to you:

• Account Information: You may review and update your account information at any time by logging into your account on our website or by contacting us directly.
• Marketing Emails: You may opt out of receiving marketing emails from us by clicking the "unsubscribe" or "opt-out" link found in any promotional email, or by emailing us at [email protected]. Please allow up to 10 business days for opt-out requests to be processed. Please note that you will continue to receive necessary transactional emails.
• SMS/Text Messages: If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any text message or by contacting us directly.
• Cookies: You may manage or disable cookies through your browser settings. Please see Section 7 for more details.
• Interest-Based Advertising: You may opt out of interest-based advertising through the NAI and DAA opt-out tools referenced in Section 7.
• Account Deletion: You may request deletion of your account and associated data by emailing [email protected]. Please note that certain information may be retained for legal and business purposes as outlined in Section 8.

14. How to File a Complaint

If you believe that we have not complied with applicable privacy laws or this Privacy Policy, we encourage you to contact us first so that we can attempt to resolve your concern directly.

14.1 Contact Us Directly

To file a privacy complaint or raise a concern, please contact us at:

We will acknowledge your complaint within 5 business days and aim to resolve all privacy concerns within 30 days. If your complaint requires more time to investigate, we will notify you of the expected resolution timeline.

14.2 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces consumer protection and privacy laws in the United States under the FTC Act (15 U.S.C. § 45). If you believe your privacy rights have been violated and we have not resolved your complaint satisfactorily, you may file a complaint with the FTC:

• FTC Online Complaint Assistant: reportfraud.ftc.gov
• FTC Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580
• FTC Phone: 1-877-382-4357

14.3 California Attorney General (For California Residents)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Attorney General's Office:

• California Attorney General Website: oag.ca.gov/privacy/ccpa
• California Privacy Protection Agency (CPPA): cppa.ca.gov

14.4 State Attorney General Offices

Residents of other states with enacted privacy laws (such as Virginia, Colorado, Connecticut, Utah, and others) may also have the right to file complaints with their respective state Attorney General offices if they believe their state privacy law rights have been violated.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at anthonys-coalpizza.world.
• Send you an email notification (if we have your email address and the changes are material) or display a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue use of our website and contact us to close your account.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing all privacy inquiries in a timely and transparent manner.

We take all privacy inquiries seriously and will do our best to respond to your request within a reasonable timeframe. Thank you for trusting Anthony's Coal Fired Pizza with your personal information. We value your privacy and remain committed to protecting it.